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Testing FAQ's
How do I register for an exam?

To register for a VUE, Prometric, or MOUS exam contact RiverHead Training directly at (412) 391-7473.
Call to Register 

What information will I need to provide upon arrival for my exam?

Before being allowed to enter the testing room, you will be required to show 2 forms of identification, including one government issued photo identification. Both must have signatures. Please make sure you bring your 2 forms of valid ID to the testing center. Social Security cards are only a valid form of indentification for Vue testing. Prometric will not accept this form of identification. For more details, please visit their website.
Generally speaking, you are not allowed to take anything into the testing center to assist you with your exam. Some testing programs have exceptions to this general rule. Please ask the program sponsor or visit the program sponsor's Web site for more information.
How soon before a test should you arrive at the test center?
You should arrive at the testing center 15 minutes to half an hour before your scheduled appointment time. This extra time will give you an opportunity to sign in and to relax prior to beginning your exam. Occasionally, you will be offered the opportunity to begin your test early if no one else is using the test delivery station.
Are there time extensions for people who have special needs?
VUE, Prometric, and MOUS allow time extensions for many special needs. If you need additional time to complete your exam, contact a VUE agent. They will determine whether your appointment time can be extended for your specific situation.
Other registration and cancellation information:
  • You can schedule exams up to six weeks in advance or as late as one working day before the exam date
  • You can cancel or reschedule your exam if you contact the testing vendor at least two working days before the exam
  • If you cancel, exams must be taken within one year of payment
  • Same-day registration is available if space is available. You must register at least 30 minutes before test time
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